Privacy Policy

Welcome to Kazvan ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using Kazvan, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and profile picture
• Location information (city, province, and precise location when you enable location services)
• Payment information (processed securely through third-party payment processors)
• Account credentials and authentication information
• Profile information, preferences, and settings

1.2 Listing Information

When you create listings, we collect:

• Product descriptions, images, and videos
• Pricing information and bidding details
• Category and condition of items
• Contact information shared in listings

1.3 Usage Information

We automatically collect certain information when you use our services:

• Device information (model, operating system, unique device identifiers)
• Log data (IP address, access times, pages viewed, app features used)
• Search queries and browsing behavior
• Communication data (messages sent through our in-app chat)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for various purposes:

• Service Delivery: To provide, maintain, and improve our marketplace services
• User Accounts: To create and manage your account, verify your identity, and process transactions
• Communication: To facilitate communication between buyers and sellers through our in-app messaging system
• Personalization: To personalize your experience, show relevant listings, and provide location-based recommendations
• Notifications: To send you updates about bids, messages, listings, and important account information
• Safety and Security: To detect, prevent, and address fraud, abuse, security issues, and harmful activities
• Analytics: To analyze usage patterns, improve our services, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional communications (with your consent) about new features, special offers, and updates

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Public Information

Information you choose to make public in your listings and profile will be visible to other users of the platform.

3.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processors for transaction handling
• Cloud storage and hosting providers
• Analytics and data analysis services
• Customer support services
• Marketing and advertising partners (with your consent)

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or abuse
• Respond to government requests

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Secure payment processing through certified providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information in your account settings
• Deletion: Request deletion of your account and associated data
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Location Services: Control location sharing through your device settings
• Notifications: Manage notification preferences in app settings

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

7. Children's Privacy

Kazvan is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

8. Third-Party Links and Services

Our services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Pakistan. By using our services, you consent to the transfer of your information to these countries. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@kazvan.com
• Address: Kazvan, Pakistan
• Phone: Available through our Help Center

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable data protection laws.

This Privacy Policy is effective as of December 2024 and applies to all users of Kazvan services.