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Terms and Conditions

Last Updated: December 2024

Welcome to Kazvan! These Terms and Conditions ("Terms") govern your access to and use of the Kazvan mobile application, website, and related services (collectively, the "Service") operated by Kazvan ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and Kazvan.

1. Acceptance of Terms

By creating an account, downloading, installing, or using Kazvan, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Service.

You must be at least 18 years old to use Kazvan. By using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

2. Account Registration and Security

2.1 Account Creation

To use certain features of Kazvan, you must create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use of your account

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We are not liable for any loss or damage arising from unauthorized access to your account due to your failure to maintain account security.

3. Use of the Service

3.1 Permitted Use

You may use Kazvan for lawful purposes only, including:

  • Buying and selling legitimate goods and services
  • Communicating with other users through our in-app messaging
  • Browsing and searching for products
  • Creating and managing listings for items you own or have the right to sell

3.2 Prohibited Activities

You agree NOT to:

  • List or sell illegal, counterfeit, stolen, or prohibited items
  • Post false, misleading, or fraudulent information
  • Infringe on intellectual property rights of others
  • Harass, abuse, threaten, or harm other users
  • Spam, send unsolicited messages, or engage in phishing
  • Use automated systems to access the Service without authorization
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any part of the Service
  • Circumvent payment systems or engage in fraudulent transactions
  • Violate any applicable local, state, national, or international law
  • Impersonate any person or entity or misrepresent your affiliation
  • Collect or harvest information about other users without consent

4. Listings and Content

4.1 Listing Requirements

When creating a listing, you must:

  • Provide accurate and complete descriptions of items
  • Use clear, authentic photos of the actual item
  • Set fair and reasonable prices
  • Select appropriate categories and tags
  • Disclose any defects, damages, or issues with the item
  • Comply with all applicable laws and regulations

4.2 Content Ownership

You retain ownership of content you post on Kazvan. By posting content, you grant us a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your content solely for the purpose of operating and promoting the Service.

4.3 Content Moderation

We reserve the right to review, edit, remove, or refuse any content or listing that violates these Terms or is otherwise objectionable. We may suspend or terminate accounts that repeatedly violate our policies.

5. Transactions and Payments

5.1 Transaction Process

Kazvan facilitates connections between buyers and sellers. We are not a party to transactions between users. All transactions are agreements directly between buyers and sellers.

5.2 Payment Processing

Payment processing is handled by third-party payment processors. You agree to comply with their terms and conditions. We are not responsible for payment processing errors or disputes.

5.3 Fees

We may charge fees for certain services, such as featured listings or premium features. All fees will be clearly disclosed before you commit to a transaction. Fees are non-refundable unless otherwise stated.

5.4 Bidding System

When participating in bidding, you agree that bids are binding commitments to purchase at the bid price if you win. Sellers reserve the right to accept or reject bids. Winning bidders must complete the purchase as agreed.

6. Disputes and Refunds

Disputes between buyers and sellers should be resolved directly between the parties. Kazvan is not responsible for resolving transaction disputes, though we may provide tools to facilitate communication.

Refund policies are determined by individual sellers. We encourage users to communicate clearly about return and refund policies before completing transactions.

7. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Kazvan and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission.

8. User Communications

Our in-app messaging system is provided for legitimate communication related to transactions. You agree not to use messaging for:

  • Spam or unsolicited commercial messages
  • Harassment, threats, or abusive language
  • Sharing personal contact information to circumvent our platform
  • Any illegal or prohibited activities

We may monitor messages for safety and security purposes and reserve the right to remove inappropriate content or suspend accounts that violate these rules.

9. Termination

9.1 Termination by You

You may terminate your account at any time by deleting it through the app settings or contacting us. Upon termination, your right to use the Service will immediately cease.

9.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice, if you violate these Terms, engage in fraudulent or illegal activities, or for any other reason we deem necessary to protect the Service and other users.

9.3 Effect of Termination

Upon termination, your account and access to the Service will be disabled. We may delete your account information and content, subject to our Privacy Policy and legal obligations.

10. Disclaimers and Limitation of Liability

10.1 Service Availability

We strive to provide a reliable Service but do not guarantee that the Service will be available, uninterrupted, secure, or error-free. We may modify, suspend, or discontinue any part of the Service at any time.

10.2 "As Is" Basis

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAZVAN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

10.4 Third-Party Transactions

We are not responsible for the quality, safety, legality, or accuracy of items listed, the truthfulness of listings, or the ability of users to complete transactions. We do not guarantee that buyers or sellers will complete transactions or that items will be as described.

11. Indemnification

You agree to indemnify, defend, and hold harmless Kazvan, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another user or third party
  • Content you post or transmit through the Service
  • Your transactions with other users

12. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

If you do not agree to the modified Terms, you must stop using the Service and may delete your account.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Service shall be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with applicable arbitration laws in Pakistan.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Kazvan regarding the use of the Service and supersede all prior agreements and understandings.

17. Contact Information

If you have any questions about these Terms, please contact us:

  • Email: support@kazvan.com
  • Address: Kazvan, Pakistan
  • Help Center: Available through the app

By using Kazvan, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

🛍️ Kazvan

Pakistan's leading marketplace for buying and selling. Connect with buyers and sellers across the country.

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